Frequently Asked Questions

Q: How will I access the sessions?

A: Once you have completed registration and payment, you will receive an email with links from Zoom. Use these to access each session – they are unique to you.  Please check your spam or quarantine folders if you have not received them with in 24 hours of registration completion.

Q: Do I need to download anything ahead of time?

A: There are many ways to join the sessions. You can join each session from a computer, phone, or tablet. However, some features won’t be available through phone or if you don’t download the Zoom app. For example, if you view from your browser and not the Zoom app, you will only be able to see the ASL interpreter and not the PowerPoint presentation. If you download the Zoom app and join through it, you will be able to see the PowerPoint presentation (or a panelist when their video is turned on) as well as the ASL interpreter.

You will not need to download anything ahead of time if you join from your browser. If you have never used Zoom before, we recommend clicking on your link a couple minutes prior to start time. For additional questions on joining via zoom, please follow this link.

Q: In what time zone will the sessions take place?

A: All sessions will take place in Eastern time.

Q: Do you have group discounts?

A: If you are registering more than 10 people from the same organization or agency, please contact safetynet@nnedv.org for group discount information.

Q: What do I do if I have technical issues during the sessions?

A: For all sessions, participants will be automatically be muted and camera settings will be turned off. Attendees will not have the ability to unmute yourself or turn on cameras during the sessions. If you have difficulty with sound, make sure the volume settings on your computer are turned up. If you have any other issues, you can ask us in the webinar chat, or contact us at safetynet@nnedv.org

Q: What if I need an accommodation to participate in the sessions?

A: All sessions will have American Sign Language (ASL) interpretation, closed captioning, and Spanish interpretation. Please contact safetynet@nnedv.org for any other accommodations you will need to be able to fully participate in the sessions.

Q: Can I share my webinar links with co-workers?

A: All session links are unique and can only be used by one person at a time.

Q: I can no longer attend Tech Summit. Can I get a refund for my registration?

A: Since the sessions will be recorded and available to view after Tech Summit is over for one year through a password protected site, we will not be offering refunds. If you are not able to take advantage of accessing the videos for the year, registrations can be transferred to someone else. Please contact safetynet@nnedv.org for details.

Q: Will you be issuing CEU, CLE or Certificates of Attendance?

A: We will not be offering CEU or CLE credits. Certificates of Attendance with number of hours will be available once an evaluation is completed. This will be the only way to receive a Certificate of Attendance. The certificates will not be personalized.

Q: Has this event received OVW approval?

A: Virtual Technology Summit is not a federally funded event. You can request approval for your registration individually through your grant manager(s).

Q: How can I access any slides or handouts from the sessions?

A: Materials will be posted and available for registrants on a password-protected site for one-year.

For any additional questions or concerns, please contact safetynet@nnedv.org