R3: Recognize, Respond, and Refer
The R3 App, which stands for Recognize, Respond, and Refer, is a screening tool meant to help users identify if someone is being abused. R3 is based on the HITS screening tool, a four-item questionnaire which stands for Hurt, Insult, Threaten, and Scream and was created to give physicians an easy-to-use tool to assess for intimate partner violence.
The R3 app can be used by anyone to help identify if someone is experiencing abuse. The app also has specific information and resources for health care professionals.
What We Love:
- The safety plan in the app is generic and meant for a broad audience. This makes it applicable to anyone who may download it.
- The app is very thorough and informative and includes additional information, such as videos, links, and a protocol for professionals wishing to use the screening tool.
- This is one of the few apps that provides safety information before downloading, informing users of the risk that the abuser could see this app on the device.
- The app also opens, when first downloaded, with a video discussing the safe use of the app considering how abusers can sometimes monitor phone activity. When it comes to safety, the more information provided the better.
Safety & Privacy Considerations / Tips:
- There is an option for the user to get more information and provide the developers with feedback by sharing their email address. If you choose to share an email address, consider if it's a safe and private email to share and whether someone else might be monitoring that email address.
- The video that shows when the app first downloads includes important information about using the app safely, however it does not include closed captioning so may not be accessible to survivors who are Deaf.
User Tips & Functionality:
- Users can search for resources within the app by zip code, however, if the zip code begins with a zero the app will not recognize it and it will show an error message. To avoid this, drop the zero and only enter the remaining 4 numbers.
- Some error messages would include the National Domestic Violence Hotline number for an alternative way to find resources. This is a great solution, but unfortunately the number didn't consistently show in all error messages.
- The resource section is referred to as "shelter locations," but the resources listed are different types of programs and are not only shelters. Call the national, state, or local hotlines if you need someone to talk to or you want to know about options for services in your area.
- After searching by zip code and pulling up local resources, users can touch the name of the program to see more specific information about that provider. This isn't extremely clear to the user and it may appear that they need to either call or pull up the website for more information.
- Additionally, some of the call icons under listed providers say that there is not a phone option. Clicking the program name for the additional information will show the phone/hotline number.