Need to Call 911? There’s an App For That!

In the past year, the app market has been flooded with a plethora of 911 alternative or enhancement apps. Some of the apps promise that they will connect you to 911 faster and more accurately. Other apps say they will connect you to 911 and provide emergency dispatchers with personal information about you, so you don’t have to. One app promises to collect evidence by recording the crime being perpetrated against you and connecting you to a “safety officer.” (Note: As far as we could tell from the app or its website, the safety officer has no connections to a legitimate law enforcement agency.)

Many of these app developers are asking domestic violence and sexual violence programs to partner with them and are encouraging programs to have survivors download the app.  While we’ll have reviews of some of these apps available soon in our App Safety Center, here are some things to think about when considering whether these apps are right for you.

What These Apps Are Trying To Fix

Currently, the emergency 911 system in the United States is complex. How your call gets routed to 911 depends on whether you’re calling from a landline or a cellphone. Generally, a landline number is connected to the house that number is registered, making it fairly easy for emergency responders to locate you. Calls from cellphones don’t have a set location. Instead, the 911 system uses the cell towers your phone is connecting from to identify your location. Your location can be fairly accurate or not very accurate at all, depending on how far you are from cell towers or how well your phone is communicating with the towers. This is especially problematic for callers from rural areas.

Another problem with the current 911 system is that if someone can’t speak, she or he can't explain what is happening when calling 911, a system that generally requires the caller to explain to the emergency dispatcher what is going on. Some of the apps try to overcome these limitations.

Some Serious Concerns

Despite how helpful these apps might seem, there are some serious issues to consider before you decide if it is the right app for you.

How Connected Are They to the Real 911 System?

These apps are not part of the traditional 911 system. They are a third party that promises to connect you to 911. When you use the app, it connects to you a call center, where an operator asks you questions or interacts with you via the app. After that, it routes you to the nearest 911 dispatch center where you (or the app call center) speak to an actual emergency dispatcher, who then has the authority to send emergency responders. If you were unable to speak or communicate or if you hung up, the app service may call you back and, depending on their policy, may inform your local 911 emergency dispatch center that you called. However that is not very different from how 911 currently works.

When in an emergency, there should be as few delays as possible between your call and the emergency responder. It is really important to consider all your options in contacting 911 so that you get the quickest and most efficient response.

Do They Really Work?

These apps are very new. They have not been tested to see how many times they are successful in connecting callers to emergency dispatch centers compared to their rates of failure. If you live in an area where, after calling 911, emergency responders were unable to locate you or unable to communicate with you, then these apps might be an option. However, if calling 911 currently works just fine for you, then consider if you need another app that does what you can currently do by dialing 911 from your phone.

If you do choose to use one of these apps, test it. Make sure that it works the way you want it to. Don’t wait until you’re in an emergency to realize that it doesn’t work. In our tests of some of these apps, we found that when we used the texting option, although we received messages from the app saying “help is on the way” and that 911 would be contacting us soon, no calls or assistance came. We suspected that this might be the case, since most 911 call centers are not equipped to respond to text messages so we knew that this was unlikely to work.

But Don’t These Apps Have More Features than the Current 911 System?

Some of these apps have additional features that you may find useful and helpful to you. If you test it, and it works the way it should, and you want an app that offers these features, then go ahead and use it. However, there are a few things to consider about some of these features.

A lot of these apps promise to determine your location better and more accurately than the current 911 system. While this may be true in some circumstances, it may not be true a hundred percent of the time. Your cellphone location is accessible in a variety of ways. If your phone is dead or you are in an area with very poor or no signal, there is no guarantee that these apps will do a better job at locating you.

One of the selling points for some of the apps is that if you share personal information about yourself (physical identifiers, medical conditions, family members, number of pets, etc.), they will provide that information to emergency dispatchers, making it easier for emergency responders to know what to do. Keep in mind, however, that emergency dispatchers and emergency responders are trained to respond to emergencies with as little or as much information as they are given. It really depends on the emergency you are in whether this additional information would be truly helpful. Also keep in mind of what this third party does with the personal information you share. Read their privacy policy and know how else they share or sell your personal information. They should also have robust security to protect your data and inform you if they have a data breach.

A final concern is how “evidence” from these apps (which can be in the form of recorded audio or video) will hold up in court. Generally, 911 calls are used as evidence in criminal cases, but if you are using an app where your first emergency contact was with a third-party company, how that interaction will submitted in court is unknown. Talk to local authorities about how this type of evidence could be used. Ask the app service how accessible the “evidence” will be. Some companies may release the evidence only with consent from you, and some companies may release it to anyone with a proper legal order, which might include the abusive person and his or her attorney.

Should I Download a 911 Alternative or Enhancement App?

Many of these apps are being marketed specifically to domestic violence and sexual assault victims because they know that survivors’ ability to connect with 911 is critical. If you want the ability to make a silent call to 911, or want a service that will communicate to someone your location, name, and any other personal information you choose to share, one of these apps may give you peace of mind. However, don’t trust your safety to an app without learning all that you can about it and testing it.

Additional points to keep in mind:

  • It might be faster to call 911 from your phone. Most smartphones have an emergency feature that allows you to call 911 with a swipe and a tap, even if your phone is locked. If the app requires you to unlock your phone, find the app, open it, and then do whatever is needed to send the emergency call (tapping a button 3 times, or push a button and then confirm or cancel the call 3-5 seconds later), it might be faster to just dial 9-1-1 during a serious emergency.
  • These apps will not prevent crimes from happening. Any app that claims or implies that is lying. (One app, for example, claims that using their app is “like having an officer in your back pocket.”)
  • Assess whether you have a situation in which using these apps will enhance your experience when calling 911. For example, you may live in an area where emergency responder has had a difficult time locating where you are, but after testing one of these apps, it does a better job.
  • If the app contacts other people (in addition to emergency dispatch centers) and shares with them that you are in an emergency, talk to the people you chose for the app service to contact and let them know that they may be contacted and what they should do.
  • Have a backup plan and trust your instincts. Don’t rely entirely on these apps. If you are in an emergency and something doesn’t feel right, trust your instinct and do what is right for you.

New Resource: Tech Safety App

We’re thrilled to announce the release of our Tech Safety App! The Tech Safety App is an educational mobile app that helps users identify how abusers can harass them by misusing technology and learn what steps they can take to enhance their technology safety and privacy.

This app takes advantage of the NNEDV Safety Net project’s more than 15 years of working on the intersection of technology abuse and violence against women, and who have provided expert advice, trainings, and consultation on this issue to thousands of survivors of abuse, victim service providers, and technology companies. This app is another way to get information into the hands of survivors.

The Tech Safety App walks users through understanding how a particular technology could be misused, what they can do about it, and offers safety tips on how to increase their safety and privacy. The app also includes a wide range of resources, including those on this site, the WomensLaw.org legal hotline, and other hotlines.

The Tech Safety App will be launched at a reception on Monday, July 25, 2016 from 5:00 pm – 7:30 pm at the Hilton Financial District during NNEDV Safety Net’s 4th Annual Technology Summit. At this Summit, nearly 250 victim advocates, attorneys, law enforcement professionals, victim service providers from across the United States and around the world will attend to learn about how technology is misused to harass and how providers can address these crimes.

Download the app today, and let us know what you think!

3 Simple Questions To Determine Which Safety App is Right for You

Many apps on the market have been specifically designed to help users communicate their safety needs in an emergency. These are referred to as safety apps and they use the cell phone’s location, text messages, alarms, video/camera features, and other alert options.

As more of these safety apps become available, one of the questions we get a lot is: "Which safety app should I use?" And we wish we can say: "Use this one!" However, we can’t because which app you choose depends on a lot of things. In fact, we wrote a handout on things to consider when selecting a safety app. Still, many people ask us: "But can’t you just tell me which one to use?" To narrow it down, we’ve created 3 simple questions to get you started.

What do you want the safety app to do?

Do you want an easy way to notify your friends or family if you’re in danger? Would you prefer to connect with authorities in an emergency? Or are you looking for basic information about domestic violence or resources local to you that can help? Most apps have a different purposes and determining what you want is the first step.

Does the app meet your needs?

Is the app easy to use or make it easier for you to do something? Remember, the purpose of an app is to make life easier. If it actually makes it harder for you to do something, then just stick with what’s easiest. It might be faster to call your friend than to find the app among all the other apps on your phone, find the right screen, tap it three times, darn—tapped the wrong area, tap again, only for it to send a cryptic message that might confuse your friend.

Does the app truly do what it says it will?

This is where you should test the app to see if it works the way it says it will. For example, some apps will send your location to your safety contacts if you’re in danger. Test it. Did it do that? Was the location accurate? This step is critical if you’re using a safety app for communicating in a potential emergency. Test this app with friends and family before you’re in danger and with friends and family who uses different types of devices. Some apps work more accurately on one platform versus another.

These three questions will get you started in determining if it’s the right app for you. Of course, if you’re a survivor or someone who is concerned about your privacy and want to be thorough, check out our handout on Choosing & Using Apps: Considerations for Survivors. But if that’s tl;dr, start with these 3 questions.

You can also read our reviews on select apps too. We’ve downloaded them and tested them, and we offer a pretty thorough assessment on each of them. Ultimately, however, whether an app is right for you is up to you. (Just make sure it works and that it’s what you want!)