What Are Digital Services?

“Digital services” means using tech-based tools like online chat, text messaging, and video calls to provide services to survivors. Many victim service programs are considering or have adopted these to supplement in-person and hotline support services. But there’s more to it than buying the right software. Programs must first invest time and energy to assess their readiness to provide digital services, and develop strong policies and procedures that will ensure high quality services that are centered in victim safety and privacy.

The resources below are written for domestic violence programs, sexual assault programs, and victim service agencies that offer support for survivors.  Please contact us with questions.

Assessing Readiness

Choosing Technology

Best Practices

  • Principles for Digital Services

  • Texting

  • Chat

  • Video Calls (coming soon - contact us with questions)

  • Terms of Service (coming soon - contact us with questions)

  • Assistive Technology (coming soon - contact us with questions)

PAST Resources of Interest